by Jen Logan | Sep 26, 2023 | Lemonade out of Lemons
We moved into our new house and after a week of unpacking I finally had the chance to use the jet tub. It took about a week to fill up and was so big I couldn’t reach my feet to the end while lying down so I basically floated around while bubbles blew through my hair. It was nice to finally relax after unpacking approximately 7,000 boxes in record time. My husband had packed our old house over two months but somehow we managed to unpack in four days. I think it actually took the tub longer to drain than it took to unpack and my muscles had the knots to prove it. About three quarters of the way through the tub draining, my husband noticed that it sounded like it wasn’t draining properly. He walked downstairs to investigate the sound in the walls and found that water was pooling on the floor in the laundry room on the first floor and dripping out of the wall outlet. He followed the sound further and found water gushing out of the ceiling tiles in the basement. The entire tub had drained down our walls instead of the pipes.
I would like to say I was surprised by this event, but after having to replace most of our appliances, roof and carpet within a few days of stepping foot in the house, I was only surprised that the tub didn’t fall right through the floor. While my husband was mopping up the water, I was trying to scrape the paint off the screws to get into the access panel behind the tub. When I finally managed to open it up, we discovered a giant Christmas platter had been left under the plumbing and all of the overflow pans under the jets were overflowing with water. There was a gaping hole in the tub liner that had a TAMPON shoved in it. Yes, a fucking tampon was plugging the hole in our giant tub. I am guessing this was the work of a 30 year old man after seeing a Tampax commercial.
When we bought the house, we knew we would eventually be remodeling most of the bathrooms. My daughter’s bathroom was first on the list, but has moved down a few notches after my bathtub turned our basement into a rainforest. She doesn’t seem to mind. As a matter of fact, I don’t know if she has even seen her bathroom around all of her unpacked boxes. As my husband and I were running up and down multiple flights of stairs with lamps and boxes of books, she was finding the perfect window to sit in and play guitar. She busied herself setting up her drum kit while I loaded her clothing into her closets and her Grandpa hung her curtains. She was in full-on teen mode the entire move, which put me in full-on mommy dearest mood.
We have been in the house for a little over two weeks and we have had repairmen, deliverymen, roofers, plumbers, electricians and every other type of serviceman performing repairs, cleanups and replacements multiple times a day since we moved in. I feel like I should have just called an exorcist the first day. Just when we think we are done, something else breaks, leaks or falls off the hinges. My Dad has renamed our new house “the money pit” and he laughs until I remind him that once I run out of funds for repairs, I’ll be calling him.
I am learning a lesson from my kid these last few weeks every time I get worked up about something else going wrong. The house could fall down around her and she would still be sitting in her music room, surrounded by half packed boxes, playing guitar. Her drums are set up and she even let me rock out on them the other day. She located her happy place the night we moved in and surrounded herself with the things she loves most. I found my happy place in my office. It was the first area of the house I unpacked and the only room in the house that hasn’t had a major repair. I even hung up my artwork by myself after being told I should not nail anything into the walls due to my inability to measure before hammering and using a hairbrush to do so.
I keep reminding myself everyday that the bones of this house are exactly what we wanted. All of the headaches will be forgotten as time passes. The story of the tub with a tampon will be just a funny story about the asshole who sold us the house not understanding the difference between women’s plumbing and actual plumbing (which explains why he is single), and the groundhog in the flowerbed will be a memory for the cats who have finally found their litter boxes. Until then, I might just hideout in my happy place.
**I have been MIA for over a month, and this move has about put me over the edge. BUT, I have discovered a lot of new music in the process. The new Scowl is one of my new favorites.
by Jen Logan | Aug 2, 2023 | Lemonade out of Lemons
About two years ago we decided it was time to move. It was shortly after the boy who lives next door punched my daughter in the stomach and scratched her arm while “playing” outside and then lied when confronted about it. Since that time, we have been looking at houses and wishing. A lot happened in those two short years. I changed careers, my Dad had a heart attack and my husband’s company was bought out, leaving us with a lot of uncertainty about the future. But at the beginning of this summer, when I watched the same neighbor kid who assaulted my daughter start hanging out in our backyard directly under her bedroom window, I had to pull the trigger.
We put our house on the market with a neighbor/friend who is a superstar in the real estate market and has a ton of knowledge and skill. She and her husband work together which has been great for me and my little ball of anxiety husband because they can both show us houses and help get ours sold with all of our crazy schedules. Plus, her husband is really crafty like mine, so they can talk about any building projects that might need to take place in a new home. I am pretty sure they may want to kill us by the end of this house hunt though because my husband keeps trying to look in cities I don’t want to move to and I keep asking questions about what illegal activities might be going on in the houses we see. My husband tends to be a little more cost conscious than me so he keeps looking at houses that are within our budget and I keep asking where the hell he got this budget, because that’s my department of the marriage. Meanwhile my parents are in the background making sure the house we move into has enough room for one of them to move into, while they have two houses of their own. So you can see how working with us might be a little difficult. At the end of this adventure, we’re really going to owe them a big gift basket of sweets, booze and possibly hand guns.
Needless to say, our house sold in record time and we have yet to find our next house. The good news is, my parents have two houses, so we can always stay at the lake as long as we need to, but moving twice is not really ideal. We are set to close on the sale of our house in a few weeks which is exciting, but that also starts the time table of when we need to move out. We also found out that our homeowner’s association has a lien on our house for a dispute that was cleared up over 10 years ago. When we moved into this house twelve years ago my husband went to an HOA meeting and introduced himself to a woman named Judy Kosar who was on the board. He gave her his name and address to update the records of the association. She apparently never passed along this information and for two years we did not receive HOA bills. The next bill we got was from a collection agency for the HOA that had an extra $500 in collection fees tacked on. I argued with the president of our HOA, Bob Salloum and paid the ridiculous bill to the collection law firm of Schlottman & Wagner and heard nothing again. I asked to audit the books of our HOA the following year and was denied access by both the president and the J.P. Carroll Co. who handle the management and administration of the HOA. It is now 2023, and we still have a lien on our house that the title company has to clear up and the HOA has never answered a single question I have had or allowed me to access any records. My husband had to stop me from walking over to Judy’s house last week with a hammer to tear down the back wall of her house that has been without siding on it for several years. So thanks for doing a great job Northfield Hills Homeowner’s Association and affiliates. I hope to never have to deal with another corrupt HOA again.
We had cameras in our house while it was on the market for showings and had been watching all of the families tour our home. It was nice to see who came in and what they had to say about the house. We also got to watch our next door neighbor, the father of the kid who punched my daughter, walk through our house and take cell phone photos of our personal items like family photos and and my daughter’s bedroom. What a creep. His good friend also toured the house and their teenage kids sat on our bed with their shoes on playing video games on their phones. When their realtor put in an offer with a note that the buyers were friends with both of our neighbors, I took them off the list of potential buyers before I even saw that their offer was lower than than any of the others. We also declined a really nice couple that loved our house just because I could not bear to subject them to our neighbors. We ended up taking the highest offer from a couple who I think is going to fit right based on their communications thus far. Fingers crossed that we get through the closing with no more hiccups.
I’m not sure how many houses we have looked at so far, and I’m not sure how many more we have to go, but I know our house is out there waiting. My mom always says that God’s timing is perfect, and I believe that to be true. My husband and I deal with anxiety differently, and his coping skills are certainly better than mine, but the fact that most of our house is already boxed and ready to move is a little unsettling. He has a moving company lined up, and our basement looks like a U-Haul store, while I am picking up our normal supplies of toilet paper and bubbly water at Costco. He hasn’t murdered me yet but I suspect he may do so and bury me in the backyard before moving day. Then again, that would mean he would have to move all of this stuff by himself along with the new cat tree I bought yesterday. Like I said, we cope differently.
**I wrote this while listening to old vinyl on my new record player that my family bought me for my birthday. It was actually a gift for my kid that she talked the family in to buying me, but I’m not complaining. The kid is clever, like her mom.**
by Jen Logan | May 1, 2023 | Uncategorized
I woke up sobbing this morning like a little girl. It took me a minute to wake up and realize that I was a little girl and I was crying because I was talking to myself. It’s something I tell clients to do a lot when we are talking about trauma they went through as a child. I do it to myself when I think about the mistakes I made as an awkward adolescent, too immature to make better choices and too out of place to find proper guidance. I think it’s because I took my daughter to see Bikini Kill last week who took the time between songs to talk a little about what it’s like to be a woman, what it was like to be a female band in the punk scene in the 90s and how we can be better to each other today and make all people feel safe and at home at punk shows. It got me thinking about just how unsafe I felt so often at shows as a teenager, afraid of getting punched in the head, too close to the pit at a hardcore show, or having some guy think it was okay to stick his hand up my shorts while I was on top of the crowd.
I love being able to take my kid to shows like that so she can see women like Kathleen Hanna on stage, so incredibly comfortable in her own skin, doing what she was put on this earth to do. I love watching this woman dance and then describe her own dance moves as “the cringy mom” knowing that my daughter is standing next to me soaking it all in while some of her classmates are passing around a video of her in cosplay calling it “cringy”. Ironically enough, I was driving my daughter to school the next day telling her all about what the punk shows were like for me as a young female and how to defend against a crotch grab while crowd surfing at the same time the rest of my daughter’s classmates were being told that one of the girls was not coming back to school for the rest of the year. The classmate was a friend of my daughter’s until very recently when she started being mean, lashing out at friends for her own inner wounds. Later, while my daughter was showing me the texts from her classmates speculating about the reasons this girl won’t be returning to school, all I could think about was how grateful I was for the education I was able to give my kid the previous night in being okay with who you are. I was grateful that my daughter knows that validation needs to come from within, not from her peers, or boys, or even her parents.
I watch my tween navigate the world being a little different than her counterparts and I think about how much different I was than my classmates at that age. I think about how I gravitated to the other girls that didn’t really fit in and how I was the girl who welcomed them knowing what it was like to be the new kid and I watch my daughter do the same thing. I also watch as the new girls start to fit in a little bit, as they gravitate away from my kid, sometimes becoming the same girls that pass around videos of my daughter in cosplay trying to secure their place in the popular group by being a mean girl. And when I see it, I silently thank my dad for being the parent he was and reminding me that fitting in is never the most important thing in life. I thank my mom for teaching me that kindness is a greater quality than leadership. And I thank women like Kathleen Hanna, Kim Gordon, Aimee Interrupter and Alison Mosshart for being role models for me and my kiddo navigating our way through the world of Kardashians.
*I wrote this post listening to some of my favorite Riot Grrrls Bratmobile.
by Jen Logan | Feb 6, 2023 | Lemonade out of Lemons, Life
My last computer was a Dell and it lasted me almost 10 years. Recently, my husband decided he was sick of hearing me whine about how bulky it was and how my camera was fuzzy, so he bought me a brand spanking new HP. It lasted not quite five months. Last month, the machine revolted and started operating on it’s own. The mouse took over and started randomly opening windows and menus. I couldn’t even check my e-mail without the window resizing and task bars popping open all over the screen. The thing was possessed.
My husband repeatedly made adjustments, installed updates and did whatever other techy things he does to my devices when I complain. But a few weeks later, the computer was still acting like a rebellious teenager. He finally contacted HP support for assistance and this is where the wheels completely fell off the bus.
The “support specialist” informed him that he would need to jump through approximately 843 hoops before they would take over and fix their defective computer. He proceeded to jump through every hoop, including a factory reset of the computer, at which point the computer was worse than it was prior to him contacting support. He couldn’t even get to a start screen after the “support specialist’s” expert assistance. When my husband asked if he could drop it off at one of their many authorized repair centers near us he was informed that he would need to ship the computer to Texas for repair (because that makes sense). He was told that a box would be shipped to us and it would take about 3 weeks to complete the repair. A day later I received an e-mail that a box was being shipped via FedEx to:
11500-11598 JENNY DR
FARMBROOK DR. TROY,
WARREN MI 48093
That is not even an address. The middle line is part of my address, but two cities are listed and apparently HP expected FedEx to knock on a lot of doors on Jenny Dr. to find the right house. They may as well have listed my address as the blue house on the corner in a suburb north of Detroit. I received a call from FedEx 4 days later (HP guaranteed overnight delivery) stating that the package could not be delivered as addressed. No shit. When I spoke with someone at FedEx he actually said “that’s not an address, there are two cities listed”. I think the range of street numbers looked more like a sign in a hotel than a home address.
After finding out that they tried to ship an empty box to the wrong address even though I corrected them in two separate e-mails, I was finally fed up enough to call HP myself. And when I did, I understood why this was such a nightmare. Their customer service department is run by idiots. Not just run of the mill idiots, but full-fledged morons. It’s almost impossible to get an answer and when you do, it completely contradicts what the last person said. I talked to three people and each one had a different answer for why the unit had to be shipped to Texas. I was finally instructed to take it to a local repair center by Idiot #3 and given a repair ticket number. When I talked to Idiot #3’s supervisor, I was informed that I should wait for the box to ship it to Texas and that I should call FedEx to find the missing box myself. He said there were no authorized repair centers in my area.
The best conversation I had was with “John” from the Complaint Escalation Department, apparently located somewhere close to New Dehli. His title was pretty appropriate since he certainly escalated my complaints. He told me that the guy who gave me the local repair shop information told me where to bring it but that didn’t mean HP would be paying for it. He sounded like a con man trying to find the loophole to get out of taking responsibility as he told me I didn’t ask if I would have to pay for the repair myself if I used one of the authorized repair centers listed on their own website. He said for them to cover the cost I would have to get a quote and call him back to request a payment from HP that only he could approve. That is the worst pick up line I have ever had used on me. He actually said “we can’t just give you an unlimited budget!” as if he was doing me a favor. I could hear his smile through the phone when he said that of course his colleague could give me the name of a repair shop but that didn’t mean it would be covered under the warranty and that only repairs made in Texas were covered. I’ll bet he was wearing a cowboy hat when he said it too. When I finally asked for his supervisor I was put on hold while he ate lunch and went to the bathroom before being told that his supervisor would call me back. When I asked for the supervisor’s contact number he said he would love to give it to me but he didn’t have it. I’m not sure if this was another pick up line or not…
Since the time I got off the phone with “John” I have talked to two FedEx employees and the repair shop and all of these people have been helpful and friendly. The repair company seemed to have a lot of experience with HP and knew they were dealing with morons. They even said that the parts would take a little longer to arrive since they were dealing with HP. At first I thought maybe I was just being a Karen about the situation asking to talk to the manager repeatedly, until I talked to actual customer service representatives who understood that the title of their job meant to assist customers. I’m fairly certain every person we talked to at HP was under the impression they had no obligation or inclination to help us resolve an issue that was due to them selling us a defective computer. It was like dealing with the government.
When “John’s” supervisor finally called me back she immediately tried to place the blame for the delivery on FedEx. I explained that I had an e-mail from HP which listed the wonky address. She tried making excuses for why I got different information from different customer service representatives. I asked if their policies changed hourly or why their employees did not know their own policies. She tried to disregard “John’s” rudeness as a communication problem. I told her that it was clear that he did not like my tone and was attempting to put me in my place. She made excuses for all of their mistakes and justified their abysmal customer service while telling me it was “my right” to have repairs performed on their defective merchandise at my own cost. At the end of the call she thanked me for my loyalty and I asked what the hell script she was reading from because I was not a loyal customer in any way. I also told her that I really didn’t need to hear her say she was sorry that I was experiencing this issue repeatedly. I needed her to do her job and resolve my problem. At the end of the call she said as a one time courtesy she would do me a favor and extend my warranty for one year. At that I laughed and said it was not a courtesy or a favor and that I would be selling the computer as soon as it was repaired.
I also informed her that my husband ran right out and bought me a brand new Dell the minute he heard this repair would take a lifetime to complete. You may fool us once, but never again. While waiting on hold multiple times to speak with several “supervisors” I came up with the real meaning of HP…. Highly Problematic. I have to say, I love my new computer and it is everything my HP was not. Most importantly, it works!
*I wrote this piece while listening to the angriest man in punk rock – Mr. Henry Rollins. Thanks for keeping me focused Hank. It’s been a week!
by Jen Logan | May 12, 2022 | Being Awesome, Parenting
Theme parks really bring out the worst in people. Half the people are wandering around clueless and lost and the other half are running you over to get to the front of the line. For those of us in the middle of these two groups, it’s a bit of a war zone. We spent Easter week at Disney and most of that week we spent either dodging people staring at their phones while running through the park, or tripping over people as they stopped to figure out where they were. I was almost flattened by multiple scooters as Grandma let little Bobby try to steer his way through a crowd at 12 miles per hour while eating an ice cream cone. I love Disney, but that week was a little traumatizing.
One of the enduring themes throughout our stay was watching people attempt to get on rides that were full. We watched a group of teenage boys climb on to an overly full safari jeep and literally sit on each others laps while forcing small children over the rails on the other side. One older couple ended up completely surrounded by sweaty teen boys yelling at each other to scoot over and make room. If they had waited their turn, they would have ended up occupying the two rows ahead of us, so I was happy to see them go, but I wouldn’t be surprised if grandma never made it past the giraffe crossing. Another woman tried to climb onto a two seat roller coaster behind me and drag her daughter along. She just looked at me for a minute before realizing that she had to wait for the next train to arrive. I’m not sure how this happens since they have numbers in each ride queue and they always stack people two loads deep. My rule of thumb is if you don’t know the person in front of you, don’t follow them on a ride and try to sit on their lap. It leads to discomfort for all parties involved.
The rides with younger kids were the most problematic. We watched a little girl dressed as a princess with a birthday sash force her family to change seats on three separate rides. She was climbing over seats and attempting to get her 300 pound grandfather to do the same. One of the cast members finally told her to pick a seat and stay in it after she had a tantrum about not being close enough to the front. I had to laugh a few minutes later when she got soaked, unaware that the front of that ride was probably not the best seat in the house. Two little boys followed my daughter and me on the Seven Dwarfs Mine Train and tried to get on the ride with us in a two seat car. When they realized they didn’t fit, they tried to turn around and one got squished in the door. I watched as their parents stood on the other side completely oblivious that one of their kids almost just lost an arm. That was probably my favorite episode of Kids Gone Wild at Disney.
I think what prompts people to behave this way is they want to have the best experience they can and are impatient to have their experience. They don’t stop to think that cramming themselves into an overly full truck or climbing over other people to get to the best seat is not going to do it. I watched the birthday girl spend her time looking at all of the other kids to see if they were looking at her rather than enjoying the ride. They weren’t looking at her, and the ones who were (like my kid) were mostly commenting on what a brat she was. I heard three different dads get reprimanded by cast members for putting their kids in danger. While on the safari a man had to be told that the animals around us were real and dangerous as he held his baby in the air near the alligator pit. I’m sure he was making sure she had the best possible view since babies are really into alligators and all. Another man had to be told that his child needed to sit multiple times on the Jungle Cruise. It took an entire boat of people staring at him for him to finally comply.
We are fortunate that our kid is past the age of caring about the characters so we didn’t have to stop for any photo ops. I saw some of them, and it was similar to the fourth circle of hell. It doesn’t help that only about half of the characters are making appearances. We spent enough time waiting in line for our little foodie to taste frushi, seared scallops and avocado toast. Although we didn’t encounter many hangry little monsters in these lines, there were a couple bitchy bros with man buns. Disney really does provide entertainment for everyone, even if that entertainment is being a judgmental asshole. By the end of the vacation, my kid was already talking about visiting Universal instead next time. I see many more trips to theme parks in the future, with rides for bigger kids and trading in pushy princesses for sweaty teenagers. Somehow I know this is going to be a grass is greener situation the first time a stoned 15 year old barfs near my shoes.
**Since theme parks are a bit like a pit, I had to listen to some good old fashioned hardcore while writing this piece.
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